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FAQ

hipping & Arrival timing

All U.S. orders are shipped via a trackable shipping carrier (UPS, USPS, Fedex).

Exception: orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes will ship via USPS Priority Mail with a delivery confirmation. Military addresses such as those shipping to APO/FPO are usually not trackable due to military restrictions.

Siddh's will supply a tracking number for every order that has been shipped. Each day, you will receive an automated email from us indicating all of your orders that have been shipped that day.

Orders are shipped, on average, within 24-48 hours from the time that the order is placed. Therefore, most of your customer's orders should be received within 4-10 business days from the time that you place your order.

How return works?

Customer may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping.

We cannot accept items for return that have been opened or used.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Once we receive a return from customer (with all of the proper information), we will credit your account and notify you.

How to cancel order?

To cancel your order, please send an email to support@siddhs.com within 8 hours of placing your order. If your order has already been processed, Siddh's is not responsible for any shipping charges incurred.

Do you ship worldwide?

Yes, we ship to over 220 countries. Please use our shipping calculator to see if we ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.

Do you ship to APO / FPO?

Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.

Why do some men wear Cologne, and others prefer to wear After Shave?

After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.

What do fragrance notes refer to?

Fragrances are comprised of many different scents, these scents are called "notes." Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

How can i keep my fragrance from going bad?

Keep all fragrances in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

Just What Is the Difference Between Perfume, Eau de Parfum, Eau de Toilette, Cologne, and Testers?

Shopping for fragrance can be confusing at best, or overwhelming at worst. Not only are there top notes, middle notes, and bottom notes, but whole classes of scents. What’s more, once you’ve decided on a scent, another decision must be made: perfume, eau de parfum, eau de toilette or cologne?

Fragrances are available in perfume, eau de parfum, eau de toilette, or cologne form. The main differentiating factor of these is the concentration of aromatic compounds in a solvent – that is, how much fragrance is in the formula’s composition. The more actual perfume concentrate it contains, the longer the scent will last on your skin, and the more expensive the product. Following is a breakdown of these categories.

Perfume

Perfume, also referred to as perfume extract, is the most concentrated formulation, and is usually the most expensive. It contains 15-30% aromatic compounds. Due to its high amount of aromatic compounds, it also tends to last the longest when applied to the skin. It is usually sold in small bottles of 1 ounce or less.

Eau de Parfum

Eau de parfum, also called eau de perfume, is the next most concentrated formula, and one of the most popular purchases. It consists of 10-15% aromatic compounds.

Eau de Toilette

Eau de toilette is also a popular choice, and is less expensive than the perfume or parfum formulations, although its scent will not last as long when applied to the skin. Eau de toilette contains 5-20% aromatic compounds.

Cologne, or Eau de Cologne

Eau de Cologne originated in Cologne, Germany. Today, it is a generic term that defines a class of scented formulations by its typical concentration of about 2-5%. Cologne products are available for either men or women, and are sometimes mistaken for aftershave, which is actually a formula containing moisturizer, an antiseptic agent, and perfume. In addition, aftershave can be a gel, lotion, or liquid.

Tester

Testers are even more discounted than the fancy boxed versions and are great if you don't have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

For any perfume concentration, be sure to keep the bottle tightly sealed and stored in a cool, dry place away from windows or direct sunlight or heat sources to maximize its shelf life. For best results, store opened bottles inside their boxes. Fragrances usually last three years from the date they were manufactured.

Eau de toilette vs eau de parfum: What's the difference?

The difference is simply the amount or concentration of oils in the fragrance. Eau de parfum has a higher concentration than eau de toilette, making it a stronger fragrance. There is also pure perfume, which has the highest concentration, and eau de cologne, which has the lowest concentration of oils.

What is the difference between a splash and a spray?

There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

What is a tester?

Testers are even more discounted than the fancy boxed versions and are great if you don't have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

My perfume does not spray, nothing comes out, is it broken? 

To get your fragrance spraying again please follow these instructions below:

  1. Hold one finger against the spray nozzle.
  2. Use your other finger to pump the spray 10-15x.
  3. Remove your finger from the spray nozzle.
  4. Pump the spray another 10-15x as needed.
  5. Allow the fragrance bottle to settle for 5-10 minutes.

Your fragrance bottle should be fully functional now! If you are still having problems, you can repeat steps 1-5. For further assistance, please email us at support@siddhs.com.

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